Commissioning Complex Care

Getting Complex Care Right From the Start

Komplex Care works with ICB and Local Authority commissioners to plan and mobilise nurse-led complex care packages for adults and children in their own homes. Our approach begins with robust clinical assessment, risk planning and needs-led staffing to ensure every package is clinically appropriate, properly resourced and sustainable from the outset. Through specialist recruitment, bespoke training, clear reporting and ongoing review, we support safe discharge, reduce the risk of package breakdown and help individuals remain at home with care that adapts as their needs change.

Happy client smiling after receiving care from Komplex Care

Adult Complex Care

Providing nurse-led care for adults with complex health needs...

Learn More

Paediatric Complex Care

Providing nurse-led care for children with complex health needs...

Learn More

Make a Complex Care Referral

Complete this referral form and our team will contact you to discuss the next steps. Not ready to submit a referral? Talk to our team.

Ventilation Cerebral Palsy Bladder Catheter Oxygen Therapy Gastrostomy Management Spina Bifida LD & Autism Tracheostomy Care DMD Autonomic Dysreflexia Muscular Dystrophy Bowel Management CPAP/BiPAP Motor Neurone Disease Cough Assist Disabilities Lymphangiectasia Tracheal Suction Palliative Care Ambu Bag Acquired Brain Injury Chest Physiotherapy Spinal Muscular Atrophy Epilepsy & Asthma Metabolic Disorders Spinal Cord Injury Diabetes Guillain-Barré Syndrome

Nurse-Led Care

Clinical nurse assessments, care planning, risk management and ongoing reviews, provide clear clinical accountability.

Explore Clinical Governance →

Skilled Teams

Care professionals complete package-specific training and competency assessments before delivering clinical support.

About Komplex Care →

MDT Working

We work with commissioners, healthcare professionals and families to keep clinical decisions coordinated and clear.

Meeting Care Standards →

Group Support

Komplex Group provides access to wider clinical, operational, PHB and community expertise when additional support is required.

Discover Our Group →

What commissioners can expect

Client sharing a positive moment with Komplex Care Operations Manager

We assess

A nurse-led assessment considers acuity, risks, environment and intended outcomes.

DBS checked care team members recruited to provide safe complex care support

We plan

Care plans, staffing levels and training are shaped around assessed needs and goals.

Care team receiving specialist training to deliver complex care support

We mobilise

Recruitment, competencies, equipment and timescales are coordinated clearly.

Komplex Care team working together to support individuals with complex care needs

We evidence

Reviews, outcome reporting and quality assurance support ongoing oversight.

Commissioning care across England

Explore where we currently deliver care and speak to our team about availability in your client’s area.

View all locations →

Flexible routes to commissioning care

We work with NHS Continuing Healthcare, Children’s Continuing Care, Local Authority and jointly funded packages, Personal Health Budgets, private funding, insurance and compensation arrangements. Our team can discuss funding routes, contracting requirements and the information needed to progress a care package.

NHS Funding

NHS Continuing Healthcare and Children’s Continuing Care funding pathways.

Council & Joint Funding

Local Authority funding and jointly commissioned NHS support arrangements.

PHBs & Other Funding

Personal Health Budgets, insurance, compensation and private care funding.

Complex care that supports different circumstances

Komplex Care works with NHS and Local Authority commissioners to plan and mobilise nurse-led complex care at home across a range of pathways. From hospital discharge and step-down rehabilitation to long-term, respite and palliative care, every package is shaped around assessed clinical needs, risks, outcomes and timescales.

Hospital Discharge to Home Planning support around clinical needs, equipment, staffing and timescales.

→

Step-Down and Rehabilitation Support Helping individuals continue recovery and build independence at home.

→

Long-Term Complex Care Sustainable support for ongoing clinical and daily living needs.

→

Planned Respite Care Flexible support for agreed short-term care arrangements.

→

Palliative and End-of-Life Care Compassionate care shaped around clinical needs, wishes and comfort.

→

Referral received

Share the client’s needs, location, funding and required timescale.

Clinical assessment

Our clinical team reviews the referral and assesses suitability.

Team and mobilisation

We recruit, train and prepare a dedicated care team.

Care begins

Care begins with regular, reviews, updates and communication.

What complex care services does Komplex Care provide?

Komplex Care provides nurse-led complex care at home for adults and children across England. We support long-term care packages, hospital discharge, step-down rehabilitation, planned respite, palliative care and end-of-life care.

How quickly can you mobilise a complex care package?

Mobilisation timescales depend on clinical complexity, location, staffing, training, equipment and funding approval. Once we receive the referral information, our clinical team assesses suitability and provides clear next steps and an indicative timescale.

How are care teams recruited, trained and clinically supported?

We recruit care professionals around the assessed needs of each package. Team members complete specialist training and competency assessments, supported by nurse-led clinical oversight, care-plan reviews and clear escalation procedures.

Which clinical conditions and acuity levels can you support?

Subject to clinical assessment, we can support individuals with ventilation, tracheostomy, airway management, enteral feeding, seizure management, acquired brain injury, spinal injury, neurological conditions and other high-acuity or long-term needs.

What communication and reporting will I receive?

Commissioners should provide the individual’s clinical needs, current care plan, risk information, location, required hours, funding route and preferred start date. Hospital discharge documentation and relevant professional assessments should also be included where available.

How does Komplex Care work with the multidisciplinary team (MDT)?

We work collaboratively with commissioners, case managers, hospital teams, healthcare professionals and families throughout assessment, discharge planning and care delivery. Regular communication and reviews help keep clinical decisions, risks, responsibilities and outcomes coordinated across the wider MDT.

Do you need support?

Whether you’re ready to make a referral, have questions about our complex care services or would simply like to discuss the support you need, our experienced team is here to help you understand the options and decide what happens next.